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এস্কেলেশন ম্যাট্রিক্স

কন্টেন্ট: পাতা

Escalation Matrix for services of Bangladesh Submarine Cables PLC (BSCPLC)

Department : Operations & Maintenance

Services

Level-1

Level-2

Level-3

IPT & NIX Services

IIG NOC

Telephone: 02-226603317,  Mobile: 01534-788909, 

Email: support.iig@bscplc.gov.bd

Name: Mr. Md Arifur Rahman 

Designation: Manager (O&M, IIG) 

Email: manager.ipt@bscplc.gov.bd; Mobile: 01775300576

Name: Mr. Abdul Wahhab 

Designation: DGM (O & M, IIG) 

Email: dgm.ipt@bscplc.gov.bd; Mobile 01755655068

IPLC & CO-LOCATION Services

Cox's Bazar Submarine Cable LS (SMW-4)

SMW-4 NOC

Telephone: 3416-2400; Mobile: 01798-162400 

Email: smw4.noc@bscplc.gov.bd

Name Mr. Uzzal Kumar Saha

Designation: Manager (Operation, COX LS) 

Email: manager.opcox@bscplc.gov.bd; Mobile:01712648500

Name: Engr. Md. Tariqul Islam, PEng. 

Designation: DGM (O&M, Cox LS)

Email: dgm.cox@bscplc.gov.bd; Mobile: 01554444555

IPLC & CO-LOCATION Services

Kuakata Submarine Cable LS 

(SMW-5)

SMW-5 NOC

Mobile: +880-1780-039710

Email: smw5.noc@bscplc.gov.bd

Name: Mr. Md. Margoob Mahfuz

Designation: Manager (Operation, KKT LS)

Email: manager.opkkt@bscplc.gov.bd; Mobile: 01717374171

Name: Mr. Suracit Barua

Designation: DGM (O&M, KKT LS) 

Email: dgm.kkt@bscplc.gov.bd; Mobile: 01580301744

Name: Mr. Targhibul Islam

Designation: General Manager (Operation & Maintenance) 

Email: gm.onm@bscplc.gov.bd; gm.onm@bsccl.com, Mobile: 01550155050

 

Department: Planning & Development

Services

Level-1

Level-2

Level-3

Bandwidth Planning

(For IPLC connection & IPLC Related Issues)

Name: Engr. Md. Delwar Hossain

Designation: AM (Bandwidth Planning) Add. Char.

Email: am.bwp@bscplc.gov.bd, Mobile: 01521477289

Name: Mr. Helal Jabel-E-Noor

Designation: Manager (Bandwidth Planning) Add. Char.

Email: manager.bwp@bscplc.gov.bd, Mobile:01729992798

Name: Mr. Mohammad Zakirul Alam

Designation: DGM (BWP)

Email: dgm.bwp@bscplc.gov.bd; Mobile: 01911328001

Name: Mr. Mohammed Masud Rana

Designation: General Manager (P&D) 

Email: gm.pnd@bscplc.gov.bd; Mobile: 01550151374

 

Department: Marketing & Sales

Services

Level-1

Level-2

Level-3

Level-4

IPT New Connection/ Upgradation/

Downgradation

Name: Mr. Fahim Abid Rahee

Designation: AM(IIG M&S) 

Email: am.mnsipt@bscplc.gov.bd, 

Phone: 01521419850

Name Mr. Md. Eastakhar Hasan

Designation DM(IIG, M&S) 

Email dm.mnsipt@bscplc.gov.bd

Mobile 01726455310

Name Mr. Md. Soriful Haque

Designation Manager (M&S) 

Email manager.mns@bscplc.gov.bd

Mobile 01763222555

Name: Mr. Md. Ariful Huq 

Designation: DGM(M&S) 

Email: dgm.mns@bscplc.gov.bd; dgm.mns@bsccl.com

Mobile: 01703587872

IPLC New Connection/ Upgradation/

Downgradation

Name: Mr. Fahim Abid Rahee

Designation: AM(SMC M&S) Add. charge

Email: am.mnssmc@bscplc.gov.bd

 Phone: 01521419850

Name S.M Khadija Jahan

Designation DM(SMC, M&S) 

Email : dm.mnssmc@bscplc.gov.bd

Mobile 01670260153

For Billing & Other Customer Care Related Issue

Name: Engr. Md. Delwar Hossain

Designation: AM (Billing) 

Email: am.billing@bscplc.gov.bd

Mobile: 01521477289

Name: Mr. Helal Jabel-E-Noor

Designation: DM (Billing & Customer Care)

Email: dm.bncc@bscplc.gov.bd, Mobile:01729992798

Name: Mr. Md. Shakawat Hussein

Designation: Manager (Customer Care)

 Email: manager.cc@bscplc.gov.bd

Mobile:01819723786

Name: Mr. Md. Abdus Salam Khan 

Designation: DGM (Customer Care)

Email: dgm.cc@bscplc.gov.bd

Mobile: +8801552369905

Name: Mr. Mohammed Masud Rana

Designation: General Manager (Marketing & Sales) Add. Char.

Email: gm.mns@bscplc.gov.bd, Mobile: 01550151374

 

Name: Mr. Md. Aslam Hossain

Designation: Managing Director

Email: md@bscplc.gov.bd; md@bsccl.com, Mobile: +88 01550151260

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